In addition to excellent communication skills, there are several other important skills technology managers should master. Learn and master these skills to become a more efficient manager.

In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, How to Have Difficult Conversations, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting. First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check. Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.

The need to adapt your work environments to better attract and retain talent is in higher demand now than ever. In this course, Generational Leadership: Adapting to the Changing Environment in the Workplace, you'll learn to better understand each generation that is a part of their workforce and the importance of an inclusive work environment. First, you'll gain greater insights into the millennial generation, a generation that will soon be the majority employee group in your work environments. Next, you'll explore how and why your work environments must evolve today to support future organization success. Finally, you'll discover hot to better adapt to the changes taking place at your workplace. By the end of this course, you'll know how understanding how to be a generational leader is an essential key to building an inclusive environment, which is the ultimate foundation for improved team and organizational success.

Have you ever seen an opportunity to make your company's IT department more effective? In this course, Building an IT Strategic Plan, you’ll learn everything you need to know about how to build your plan. First, you’ll examine how to build relationships so that you become an important influence. Next, you’ll discover how to assess the current state of the company, and how to clarify your vision. Finally, you’ll explore various considerations for building a roadmap to your future. When you’re finished with this course, you’ll know how to build your strategic plan, and how to communicate that plan to others.

Too often, the business and IT sides of organizations don't see eye to eye. This course shares some fundamental tips that can help you bridge this divide, no matter which side you may find yourself on. In this course, Aligning IT and Business Strategies you'll discover how to better understand and express the strategic goals of organizations. First, you'll learn how to describe and analyze your organization's value chain, in order to understand the impact it can have on the decisions your organization makes. Next, you'll see how effective collaboration strategies can help you bridge knowledge gaps and differences in backgrounds. Finally, you'll explore how taking an enterprise architecture approach to your organization's planning can result in better alignment between your IT and business strategies. By the end of this course, you'll be better prepared to collaborate with others in your organization, regardless of their technical acumen, in order to achieve success.

Have you ever wondered how to attract and retain top talent for your organization? Do you have a problem employee? Are you facing upcoming performance reviews? If so, this course is the perfect course for you. In this course, Managing Technical Professionals, you'll learn how to get your employees to perform at their highest potential. First, you'll discover being a mentor and coaching your employees. Next, you'll watch various scenarios where the management team uses best practices in handling conflict management, facilitating communication, and providing feedback. Finally, you'll explore performance management and handling performance reviews in depth. When you're finished with this course, you'll have the skills that you need to motivate your employees to perform at their highest potential and provide a positive working environment to attract and retain top talent.

Finding the right person for the job can be tough. But it certainly doesn't get easier if you don't know how to interview someone well and ask the right questions. In this course, The Successful Technical Interview for Interviewers, you'll discover many techniques to help you conduct smarter, more helpful and revealing interviews. First, you'll learn how to define the purpose of the questions for the job you're working to fill. Next, you'll learn how to use resumes as an interviewer and how to avoid problems with certain tricky questions. Finally, you'll learn how to optimize your time with each interviewee and how to find the best candidate for the job. By the end of this course, you will be able to use these techniques to quickly find the best candidates for any job opening.

This is a short course designed to help you build a business case for change by looking at the importance of happiness and its impact on the bottom line, why it can go so wrong, provide some ideas and tools that you can implement, as well as guidance around the implementation process itself. When unhappiness costs over $1 trillion in lost productivity globally, doing nothing is not an option. By the end of this course, you’ll have the requisite insights, tools, case studies, and tactics to identify what your team or organization needs to improve happiness and productivity and how to move forward. Reference materials and useful links are also provided for further information.